Refund policy
Return & Refund Policy
At Alien Infinity, we take pride in delivering premium-quality products that undergo quality checks before dispatch.
Returns
We do not accept returns for products that have been used, damaged by the customer, or purchased by mistake.
Refunds
We do not offer refunds for successfully delivered orders.
Exceptions
A replacement may be provided only under the following circumstances:
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The product received is damaged during transit.
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The wrong product was delivered.
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The product received is defective upon arrival.
To report such issues, customers must contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used products
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Products damaged after delivery
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Products without original packaging
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Orders placed by mistake
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any concerns regarding your order, please contact our customer support team through the Contact Us page on our website.